{"id":10935,"date":"2024-04-10T15:28:05","date_gmt":"2024-04-10T13:28:05","guid":{"rendered":"https:\/\/www.dinardemeraudetourisme.com\/prepare-your-stay\/practical\/our-office\/des-services-de-qualite\/"},"modified":"2025-01-04T17:35:29","modified_gmt":"2025-01-04T16:35:29","slug":"quality-services","status":"publish","type":"page","link":"https:\/\/www.dinardemeraudetourisme.com\/en\/prepare-your-stay\/practical\/our-office\/quality-services\/","title":{"rendered":"Quality services"},"content":{"rendered":"\n

Excellence<\/strong>
Commitments and Tourism Quality<\/h2>\n\n\n\n

Quality services at the Tourist Office: the Qualit\u00e9 Tourisme label<\/strong><\/p>\n\n\n\n

Dinard C\u00f4te d\u2019\u00c9meraude Tourism is committed to a quality approach and received the national Qualit\u00e9 Tourisme\u2122<\/em> label in April 2019. As the certification is renewed every five years, 2023 was dedicated to careful preparation to maintain this distinction. Our full audit was scheduled for March 11 and 12, 2024. Today, we are proud to announce that the renewal of our brand was successfully completed with an outstanding score of 97.35%.<\/p>\n\n\n\n

This reflects our commitment to ensuring professional hospitality, high-quality services, and a constant customer feedback system, allowing us to continuously improve!<\/p>\n\n\n\n

Label Qualit\u00e9 Tourisme<\/h3>\n\n\n\n
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\"Qualite<\/figure>\n<\/div>\n\n\n\n
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\"Logo<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Established by the government to continually improve the reception and quality of tourism services in France, the Qualit\u00e9 Tourisme<\/em> label selects and brings together, under one symbol, the quality initiatives aimed at ensuring visitor satisfaction. More than just a label, it represents an operational approach within the organization.<\/p>\n\n\n\n

The Qualit\u00e9 Tourisme<\/em> label is based on a common framework for the Offices de Tourisme de France\u00ae, divided into various chapters. Each chapter includes a number of mandatory and optional criteria. There are 188 criteria audited during the comprehensive audit that takes place every five years. A mystery audit is conducted every two years to ensure the ongoing application of these criteria. The Tourist Office must meet 85% of these criteria to retain the brand.<\/p>\n\n\n\n

To meet all the criteria, the management and team are committed to implementing the quality policy.<\/p>\n\n\n\n

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DOWNLOAD OUR POLICY 2023-2026<\/a><\/div>\n<\/div>\n\n\n\n

Marque Qualit\u00e9\u2122: a team project!<\/h3>\n\n\n\n

The purpose of our Quality commitment is to guarantee you professional hospitality, high-quality services, and to always be attentive to your needs in order to continually improve! The team of holiday advisors, whose core business is welcoming our visitors, is committed to:<\/p>\n\n\n\n